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New Member
Posts: 1
Registered: ‎03-11-2019

Dead pixels on my chromebook

I dropped my Chromebook Insipron about two weeks ago. It fell two feet or less and now there is dead pixels at the bottom. It's smaller than a dime and it hasn't really concerned me. This morning I opened my Chromebook and there was a black spot about the size of a quarter that wasn't there last night. It rapidly grew and the size has doubled. 

 

I got the Chromebook for Christmas 2018. There's a one year warranty on it. Is it covered?

Emerging Expert
Posts: 5,835
Registered: ‎02-25-2013

Re: Dead pixels on my chromebook

Sounds frustrating. Unfortunalty the Warrenty will not cover damage done to the Chrombook.

 

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 968
Topics: 13
Kudos: 105
Solutions: 66
Registered: ‎10-03-2017

Re: Dead pixels on my chromebook

Hello hstrickl,

 

So that I can provide you with a more accurate response, did you decide to opt in to the Geek Squad protection at the time of your purchase?

David|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!