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New Member
Posts: 1
Registered: ‎03-11-2019

Dead pixels on my chromebook

I dropped my Chromebook Insipron about two weeks ago. It fell two feet or less and now there is dead pixels at the bottom. It's smaller than a dime and it hasn't really concerned me. This morning I opened my Chromebook and there was a black spot about the size of a quarter that wasn't there last night. It rapidly grew and the size has doubled. 


I got the Chromebook for Christmas 2018. There's a one year warranty on it. Is it covered?

Emerging Expert
Posts: 7,487
Registered: ‎02-25-2013

Re: Dead pixels on my chromebook

Sounds frustrating. Unfortunalty the Warrenty will not cover damage done to the Chrombook.



I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Posts: 1,362
Topics: 17
Kudos: 91
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Registered: ‎10-03-2017

Re: Dead pixels on my chromebook

Hello hstrickl,


So that I can provide you with a more accurate response, did you decide to opt in to the Geek Squad protection at the time of your purchase?

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!