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New Member
Posts: 1
Registered: ‎06-19-2020

Chromebook keeps crashing..need to exchange it/return it

So, I bought a Chromebook in December and I know I missed the 15/30 day window to return it and no, I don't have the original packaging. But I need to return or exchange (preferably) it for a different laptop. It's continually crashing on me. I can't work from my computer if it's always doing that.

 

Is there anything Best Buy can do? It's a Lenovo Yoga Chromebook and yes, I bought it from Best Buy.

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Valued Contributor
Posts: 1,872
Registered: ‎02-07-2011

Re: Chromebook keeps crashing..need to exchange it/return it

December would be so far past the exchange period that they wouldn't exchange it, however it still would be under warranty you could contact ether Lenovo or geek squad for repairs
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Registered: ‎07-23-2018

Re: Chromebook keeps crashing..need to exchange it/return it

Hey there, alexshea,

 

We're sorry to hear that you are having difficulty with your laptop! We never like to hear that a computer may not be functioning as expected. 

 

While it is accurate that you would be outside of our Return & Exchange Promise, we may still be able to provide support via Geek Squad Protection or the manufacturer warranty. We advise scheduling an appointment at your local Best Buy store to meet with a trained Geek Squad Agent. They would love to assist with any potential repair options we may have! 

Austin|Social Media Specialist | Best Buy® Corporate
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