Computers & Tablets

[Tennesseestorm]

I did not have the problem with my last computer, but with this new Gateway I bought, I can keep an internet connection for about 5-10 minutes, then I will lose it for 3-6 minutes.  Other two computers in the house work fine when this one is out.  We have replaced all connections/wires, problem still persists.  Took it to BB and they hooked it to their internet and it never went out (go figure).  Anyone else having this problem? 

[hockeycanuckjc Valued Expert]

What kind of internet connection do you have?

[Tennesseestorm]

Hi Hockey - its cable hookup through our local electric system.  We had the same provider with my last computer and it never went off-line.  Now when it goes off I am getting this "connect" box option that keeps popping up, then it wants usernames.  I close it and it comes back on 5 minutes later and works for awhile. 

Someone said it would be static building up, but my last one did not do this. 

[Tennesseestorm]

Its "DSL" hookup.

[hockeycanuckjc Valued Expert]

Broadband through electrical lines, that technology I know exists but you are the first person I came across that uses this kind of internet. I will see what I can find online to help you with your issue, but this is a strange one indeed that might very well stump me till the cows come home

[Tennesseestorm]

Sorry - its through a cable line, but a service provided by our power company.  My dad said its "DSL". 

[hockeycanuckjc Valued Expert]

Since I am clueless, the following site might be able to help with your connection related issue:

http://www.dslreports.com/tools

It could be a number of things, hopefully, with the tools above, and their forums , you might be able to solve this mystery, im sorry I could not be of help that much.