01-16-2022 05:57 PM
Solved! Go to Solution.
01-18-2022 08:37 AM
Hi there, susangnwilliams,
Thank you for getting in contact with us here on our Forums page. I'd love to take a closer look at this with you, but first I'll need you to send us a Private Message verifying your full name, email address, and phone number.
01-30-2022 10:16 PM
02-03-2022 10:45 AM
Thank you for communicating this issue with Best Buy support.
Losing a device is not a good feeling, but I'm so happy that you were able to retrieve the Mac. The usage of Find My services by activating Lost Mode was a great idea! I'm hoping your issue with removing Activation Lock on the Mac device was solved. However, it's not, I'll be happy to assist.
When servicing a device at an Apple Store with Activation Lock active, we require an original proof of purchase document with a product identifier. A form of personal ID may also be required. This is to ensure the utmost security and privacy when it comes to data protection and device ownership.
If you know the Apple ID and password tied to the Mac, just follow the onscreen instructions to regain access to the device. You can find more information about removing Activation Lock by visiting support.apple.com/HT201441. Using the proof of purchase documentation provided by Best Buy, you can initiate a support request at al-support.apple.com.
If you have any more questions, feel free to reach out at support.apple.com, and well do our best to help you out.
Executive Consumer Relations
I am a representative of Apple Inc. ("Apple"). This response is an attempt to provide official support and/or services rendered by Apple. I am not an employee of BestBuy.com, LLC or their affiliates ("Best Buy"). Furthermore, I do not represent Best Buy in any form as a result of this message. Communication transcripts of this account may be archived. More information can be found at privacy.apple.com.