Computers & Tablets

[xameleon]

Im trying to unlock my Uncles Macbook M1,he bought it from a Greek shop(of course i have the proof o purchase),i called Apple support and supply them the proof of purchase,Apple rejected it because the shop is not authorized Apple Dealer,i talk with the shop they told me they are buying the macbooks from BestBuy as a wholesalers,they gave me their proof of purchase of Bestbuy but because it has a lot of macbooks in the invoice no serial numbers on any of macbook,so Apple Rejected it again

please help me to find a solution,the macbook its brand new its still on warranty,i can provide you the serial number and the Greek proof of purchase

[bobberuchi]

return it and get a new one

[xameleon]

they doesnt accept it for replacement because of iCloud lock,and my proof of purchase is not from authorized dealer

im asking here the reissue of the proof of purchase with the serial number on it

[bobberuchi]

So you didn't buy it from Best Buy?

[xameleon]

No,my uncle bought it from a Greek shop,brand new sealed

but THIS shop has bought it from BestBuy

so the Apple reject the invoice because its coming from the greek shop to remove icloud lock

the shop gave me a copy of the best buy invoice,but because its wholesaler no SN on the invoice so i got reject from Apple again

[xameleon]

i know its actually shop responsibility to replace the device if no sollution given by apple,but they said will not give any refund or replacement because the iCloud activation lock its still enabled on this device

[bobberuchi]

At this point you are correct. 

If your uncle purchased it from an unauthorized retailer then they will not help you.

If the Greek shop sold it and it is locked it may not have been brand new, but used and resealed. 

[xameleon]

the greek shop sold it as Unlocked brand new sealed

my uncle register a new icloud account,and forgot his user password(and also never notice somewhere the icloud password)

[Andy-BBY Social Media Specialist]

Hey, xameleon,

Thanks for posting with us and welcome to our Community Forums.

We can understand wanting assistance with your MacBook M1. However, from what you’ve shared here, it appears this computer was not purchased from Best Buy but through another place. 

Given this is the case, we’re unable to provide the information you need and hence we recommend you contact the place of purchase as they will be best suited to help.

All the best,

[xameleon]

This computer firstly sold by BestBuy to the Greek shop
I can provide you the serial number and the date of purchase via pm

Please check it before rejecting me