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Posts: 1
Registered: ‎01-22-2018

Bought used computer won’t update

Three days ago I bought an open box computer that they tested at the store and showed me that everything works, when todo I had an update so I went to update it and it said to restart the computer so I restarted and it haven’t shut down yet and hasn’t done anything just says getting windows ready and has been loading for 30 minutes now. Any suggestions on how to fix or what to do?
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Registered: ‎04-04-2013

Re: Bought used computer won’t update

Power off the machine completely ignore what the machine says.

Try to boot once again and hopefully it loads up. You can also unplug any unneccassary devices such as external usb drives that have no use (leave your keyboard and mice)

Go to upgrade history after you are in and check to make sure upgrade was successful
I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.

I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.