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New Member
Posts: 5
Registered: ‎11-27-2022

Black screen with cursor

I cannot boot up my windows 7 computer, yes 7. It gets to a black screen with blinking cursor.  Is there a fix for this?

 

Posts: 2,364
Topics: 219
Kudos: 166
Solutions: 82
Registered: ‎07-06-2009

Re: Black screen with cursor

Hello, mkdsk101,

 

Computer issues are never a welcome situation to have, especially when you're not sure how or if they can be fixed. 

 

I did some searching and it seems that Microsoft has some troubleshooting steps that they recommended in their support forum here which may assist with getting your computer to boot up properly. If you aren't comfortable with attempting these steps or they don't work for you, you may want to consider bringing your computer to the Geek Squad at your local Best Buy store, as they should be able to run some diagnostics tests to help determine what may be happening and if there is a fix. You can schedule an appointment with them here if you should choose to go that route. 

 

I hope that one of these options helps to get your computer back up and running! If you should have any other questions, feel free to reach out again. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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Valued Expert
Posts: 8,648
Registered: ‎02-25-2013

Re: Black screen with cursor

How old is your computer?

 

If it is over 5 years, which I suspect as it is Windows 7.  

 

My first thought is the cmos battery has run out of power. 

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Valued Expert
Posts: 8,648
Registered: ‎02-25-2013

Re: Black screen with cursor

Computers have a little battery on the motherboard.  It powers the motheboards BIOS firmware.  

 

Typically it is a little round lithium battery.

 

Disclaimer.  You should have  a professional replace the battery. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 5
Registered: ‎11-27-2022

Re: Black screen with cursor

I changed the battery and still the same issue.

Valued Expert
Posts: 8,648
Registered: ‎02-25-2013

Re: Black screen with cursor

Well that was the easy answer. 

 

At this point considering the age of the machine it could be the power suppy is failing, the spinning HDD is failing, drivers are corrupt, the graphcis card could have failed. 

 

Can you hear the hard drive start to spin when you power it up.

 

I was fortunate that the battery was the answer for me 2 times. 

 

do you know how to enter it via safe mode for your computer?  It can be different for different brands.

 

Do you at least get the message about going into system setup when it first powers up. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 5
Registered: ‎11-27-2022

Re: Black screen with cursor

I tried the HD in another computer and got the black screen. I just need to know how to fix it? Any other ideas?

New Member
Posts: 5
Registered: ‎11-27-2022

Re: Black screen with cursor

Yes I do get the message about going into system setup.

 

New Member
Posts: 5
Registered: ‎11-27-2022

Re: Black screen with cursor

So what else can I do?

Posts: 136
Topics: 0
Kudos: 33
Solutions: 6
Registered: ‎11-08-2021

Re: Black screen with cursor

Good Afternoon, mkdsk101.

 

Thank you for reaching back out to us on the Best Buy Community Forums. My previous role to this was as a Geek Squad Agent in the stores, so I will attempt to provide recommendations from my experience. For clarification, you put the hard drive into another computer which you knew was working properly, and that computer began to have the same issue with not booting? If that is the case, it is possibly a failed hard drive. If that is the original drive from a Windows 7 machine, it would not be unusual for that drive to have gone bad by this point. What is likely occurring is that when the computer is going through it's start up process, it reaches the point where it is attempting to read the hard drive to load the operating system. Whether it is the actual hardware that is defective or simply corrupted files within the operating system, there are very limited options if that machine was running or built for Windows 7. 

What final solution are you hoping for with this computer?

 

Kindest regards,

Bobby|Social Media Specialist | Best Buy® Corporate
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