05-27-2019 09:03 AM
Solved! Go to Solution.
05-27-2019 10:31 AM
Hello, rodriguez-fj, and welcome to our online community!
Thank you for reaching out to us for support through our forum. I would be looking for answers to this recovery key issue as well, and I'm sure you're anxious to correct this and resume using your laptop.
While I can't say for sure what might be going on, I suggest first following these steps outlined through Microsoft Support here. If you are still unable to resolve the BitLocker recovery key popup you are seeing, I suggest contacting our Geek Squad services through our online chat option for remote support.
If you have any other questions please let us know!
05-27-2019 03:25 PM
BitLocker is a drive encryption that many places of work choose to enable on their computer, sort of like hard drive password. However if you attempt to take the drive out and put it in another computer or perhaps an enclosure it won't be readable.
Are you certain you did not put a password on it?
05-27-2019 07:19 PM
05-27-2019 07:32 PM
Sorry but its nothing that Dell can do, its a MS issue, your data may be lost unless you can find a way to get it recovered. It was already activated so you need to have someone decrypt it.
05-27-2019 08:04 PM
I think what is happening is that the service partition may be active or some part. Did you clone your drive when moving or did you keep the original drive in tact?
I think its a partition configuration issue.
05-27-2019 08:45 PM
Did you clone it though?