Computers & Tablets

[rodriguez-fj]

A year ago I bought a Dell laptop wiht SO Windows 10 Home installed. I have replace some hardware in the laptop. But when I try yo turn it on, a blue screen appear asking for a BilLoker recovery ley. I hace not turn this option on, so I have not the requested key. There is a chance that you activated this option andas you have this recovery ley?

[Allison-BBY Social Media Specialist]

Hello, rodriguez-fj, and welcome to our online community!

Thank you for reaching out to us for support through our forum. I would be looking for answers to this recovery key issue as well, and I'm sure you're anxious to correct this and resume using your laptop. 

While I can't say for sure what might be going on, I suggest first following these steps outlined through Microsoft Support here. If you are still unable to resolve the BitLocker recovery key popup you are seeing, I suggest contacting our Geek Squad services through our online chat option for remote support. 

If you have any other questions please let us know!

Best,

[hockeycanuckjc Valued Expert]

BitLocker is a drive encryption that many places of work choose to enable on their computer, sort of like hard drive password. However if you attempt to take the drive out and put it in another computer or perhaps an enclosure it won't be readable.

Are you certain you did not put a password on it?

[rodriguez-fj]

Thanks for your comment. I don't know about Bitlocker before this happen. So, I am almost sure that I did put a password. The technical support of Microsoft told me that Dell should activate Bitlocker. I try calling Dell, but they didn't solve the problem andas told me that there is no way of recovering the data.

[hockeycanuckjc Valued Expert]

Sorry but its nothing that Dell can do, its a MS issue, your data may be lost unless you can find a way to get it recovered. It was already activated so you need to have someone decrypt it.

[rodriguez-fj]

That was the response I got form MS, this option it not activated by default si may Dell activate this option.

[hockeycanuckjc Valued Expert]

I think what is happening is that the service partition may be active or some part. Did you clone your drive when moving or did you keep the original drive in tact?

I think its a partition configuration issue.

[rodriguez-fj]

I create a partition, but why the key didn't show up?

[hockeycanuckjc Valued Expert]

Did you clone it though?

[rodriguez-fj]

I don't know exactly what you mean with clone. IIcreate two partitions in my drivers, one for OS and the another foto the data