Computers & Tablets

[Harjotk]

Asus notebook needs reinstallation of windows as it stopped working on 18 January 2021. The troubleshooting steps done with the help of asus helpline didnt work.
My laptop warranty expires in march week 1.
Repair by best buy is closed during curfew any guidance and support for the issue.?

[bobberuchi]

Warranty does not cover software issues. 

What were the instructions from ASUS?

You should try to restart in Safe mode

when it is started in safe mode in the search bar type in Reset this PC and follow the instructions.

I am not an employee of Best Buy. All opinions and comments are my own.

[Harjotk]

Ok acknowledged if software issues are not covered in warranty
Then please route me to the correct person or the team of Asus to solve my issue .
Since asus team has already tried to boot my laptop in safe mode .
Mail id: {removed per forum guidelines}

[bobberuchi]

The people at ASUS you already talked to that tried to reboot your computer in safe mode would be the proper people to talk to.

I am not an employee of Best Buy. All opinions and comments are my own.

[Austin-BBY Social Media Specialist]

Hey there, Harjotk,

If you are having software issues with your laptop, we would love to help! We actually have a team of dedicated Geek Squad Agents standing by and ready to assist via live chat. Please reach out to our Geek Squad Live Chat at this link, here.