Computers & Tablets

[brendablackwell]

Everytime I open my computer, I get notices I need to add something.  I don't know if these are just ads or actually something Best Buy thinks I should download.  I don't if it is free with my purchase or downloads I need to actually purchase..  Thanks, Brenda {removed per forum guidelines} {removed per forum guidelines}

[Sam15 Valued Contributor]

Hey there, Brenda.  What kind of computer is this (Dell, HP, Acer, etc.), and what are the notices enticing you to add?  Did you purchase the computer brand-new, or as an Open Box model?  It almost sounds like this is either a system pop-up, or some sort of malware.

[Austin-BBY Social Media Specialist]

Brenda,

We appreciate you connecting with us! Sam15 asked some amazing questions, and if you could provide us with more clarity around that, we may be able to dig more into this. Additionally, we may advise connecting with our Remote Support as our expertly trained Geek Squad Agents would be best suited to assist if this was an issue with a virus or malware.