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Registered: ‎04-01-2019

Viper Remote Start DS4 2011 Ford Explorer - Won't Lock or Unlock

I had this installed by Best Buy in January and it was working without any issue.  Just this week I can no longer lock or unlock my car from the Ford Key or the Remote App.  I've tried both keys and neither work.  As well, when I manually unlock the door, it gives me an alert that the alarm is on and I have to put the key in the ignition.  The remote start feature does still work.  

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Registered: ‎10-03-2017

Re: Viper Remote Start DS4 2011 Ford Explorer - Won't Lock or Unlock

Hello NikkiTracy,


Being only about 3 to 4 months old I'm sure it's rather surprising to see that you're facing issues of this nature. Seeing as it is not unlocking from neither the key nor the app that leads me to believe that a wire in the system that controls the lock system is having an issue of some sort. I would strongly suggest visiting the store where the installation was made so that one of our AutoTechs can take a peek at it and ensure that this is the case and it is fixed accordingly. Should it not be this, they'll be able to test other parameters and diagnose it accordingly.

Dave|Social Media Specialist | Best Buy® Corporate
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