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Visitor
Posts: 2
Registered: ‎04-15-2014
Accepted Solution

zoom not working

I have the NS-DV720PBL2 and for some reason I cannot get my zoom to work. I have tried a factory reset and that didnt work. When i use the wheel to zoom in and zoom out the only thing that happens is the menu pops up. How can I get the zoom to work again? its been a really long time since ive used my camera so i dont know if it needs a software update?

Visitor
Posts: 93
Registered: ‎11-13-2012

Re: zoom not working

Hello smalls46290,

This is a strange issue, when you press the T or W on the wheel to zoom it brings up the menu instead? Since you have already done a factory reset and there are software updates, the only thing I can suggest is that maybe a button is stuck or being pressed at the same time you are trying to zoom. I will also recommend you try zooming in on pictures when you're viewing them as well as when you are recording to see if one or the other works.

Regards,
Josh
Insignia™ Support

Visitor
Posts: 2
Registered: ‎04-15-2014

Re: zoom not working

Can I get those software updates to my camera through a link on your website just by plugging my camera into my USB?
Visitor
Posts: 93
Registered: ‎11-13-2012

Re: zoom not working

Hello smalls46290,

I am really sorry, I left out "no" when I was talking about software updates, so the line should have read "there are no software updates". Again, I am really sorry about that.

Regards,
Josh
Insignia™ Support