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Posts: 3
Registered: ‎01-10-2010

no video OR sound when i download my video on mac.

it pops up as a quicktime video after ive finished downloading but when i open it its just a big black screen with no audio or picture. on the otherhand i can see it just fine on my camcorder... am i doing something wrong?
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Posts: 18,104
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Registered: ‎09-29-2008

Re: no video OR sound when i download my video on mac.

Hello kcasrejon,

Welcome to Community@Insignia™!

We'll be happy to look into this concern if you'll please reply with the camcorder model number!  In addition, what format are the video files you've recorded (avi, mov)?  Have you installed the recommended software/drivers for your camcorder?  Any additional details you can provide will help us help you.

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 3
Registered: ‎01-10-2010

Re: no video OR sound when i download my video on mac.

the model is NS-DV720P.... i WOULD install the software the camcorder came with but since my macbook doesnt have a cd thingy that pops out, the teeny little cd would get stuck inside my laptop and im really not trying to have that. the pictures i take with the camcorder download just fine tho im just having trouble with the videos
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Visitor
Posts: 3
Registered: ‎01-10-2010

Re: no video OR sound when i download my video on mac.

ive done BOTH avi and mov as well and neither one of them work
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Posts: 18,104
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Registered: ‎09-29-2008

Re: no video OR sound when i download my video on mac.

Hello again kcastrejon,

Thank you for the information!  This is probably a codec issue.  There are a couple of alternatives for you:  if you have a second computer with an optical drive that tray-loads, you could copy the software disk to a USB flash drive and install the software and drivers on your Macbook by that means.  Alternatively, you may download and install a codec pack (such as Perian) that should resolve almost all video playback issues.  

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Visitor
Posts: 17
Registered: ‎11-24-2009

Re: no video OR sound when i download my video on mac.

The problem you are describing should only happen when the camcorder's file format is set to AVI.  Please confirm that the camcorder file format in it's settings menu is set to MOV and verify by checking the file extension (.mov).  If you still cannot play back on your Mac using Quicktime, check the version of Quicktime,  It should be version 7 or higher.

 

One more solution... change the camcorder format to AVI and use the open source video player software called VLC for the Mac.