The card mechanism on this camcorder requires a push in and release to eject the card. If you have done that and it still does not come out, read on..... On some SD cards, the lock tab may become loose and jam in the card slot. I have had success on similar products using a needle nose plier or tweezers to grab the edge of the card and pull it out. It will require moderate force but will come out. Note that if the lock tab is broken or has come off, you will not be able to record to the card but can read all the content fine. I would highly suggest that you copy all the files from the card first by connecting the camcorder to your computer and downloading the images and clips.