Cameras & Digital Frames

[qwerty13]

hi, a have an insginia ns-dcc5hb09 camera and it won't turn on. When i press the powerr button the red led flashes for a second and nothing happens. I tried connecting my camera to a PC but it won't even detect a new device. Please help

[qwerty13]

P.S. connected to a PC with a cabel it still flashes a red light

[John-BBY Social Media Specialist]

Hello qwerty1,

Welcome to Community@Insignia™!

The battery will likely need to be replaced. You may purchase a new one here.

Regards,
John
Insignia™ Support

[qwerty13]

i tried a different battery it didn't work out. The same red light and it just won't turn on. Is it possible that the firmware is dead? or smth else?

[John-BBY Social Media Specialist]

Hello again qwerty1,

My recommendation at this point will be to seek repairs for your camcorder. Service can be obtained by carrying the unit in to the place of purchase.

Regards,
John
Insignia™ Support

[falconeyes88]

I am having this exact same issue. I have not bought a new battery yet but plan to.

 Say that this solution does not work if I need to send it away for support, how would I do this without a warranty or receipt? bought this device at a yard sale...

Please Help

[John-BBY Social Media Specialist]

Hello falconeyes88,

Welcome to Community@Insignia™!

Let us know if replacing the battery resolves the problem! If needed, you may pursue service options through Geek Squad. A receipt is not needed for non-warranty repairs.

Regards,
John
Insignia™ Support