Cameras & Digital Frames

[Bob1947]

My picuter frame turns on and displays the welcome screen then goes black.  When the frame is hooked up to the computer i can see all the images.  is there some way to reset this so the screen will work?

[Zac-INSG]

Hello Bob1947,

If you press the menu button does the on screen menu appear?

[Bob1947]

No as soon as the start up screen comes on the screen then goes black and nothing else works.

[Zac-INSG]

Hello Bob1947,

Unfortunately it appears that the unit is experiencing an issue that will require service to resolve. As a result, I would suggest taking the picture frame, along with the receipt, to the place of purchase to obtain service. The NS-DPF7WM-09 has a 6 month warranty from the date of purchase.

[jprodriguez]

Same issue, Any firmware I can upgrade to?

[John-BBY Social Media Specialist]

Hello jprodriquez,

Welcome to Community@Insignia™!

There is not a firmware update for this digital photo frame. Please pursue service for this issue if needed as previously recommended.

Sincerely,
John
Insignia™ Support