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Visitor
Posts: 2
Registered: ‎02-11-2012

dpf7wm-09

My picuter frame turns on and displays the welcome screen then goes black.  When the frame is hooked up to the computer i can see all the images.  is there some way to reset this so the screen will work?

Visitor
Posts: 1,684
Registered: ‎03-22-2011

Re: dpf7wm-09

Hello Bob1947,

 

If you press the menu button does the on screen menu appear?

Visitor
Posts: 2
Registered: ‎02-11-2012

Re: dpf7wm-09

No as soon as the start up screen comes on the screen then goes black and nothing else works.

Visitor
Posts: 1,684
Registered: ‎03-22-2011

Re: dpf7wm-09

Hello Bob1947,

 

Unfortunately it appears that the unit is experiencing an issue that will require service to resolve. As a result, I would suggest taking the picture frame, along with the receipt, to the place of purchase to obtain service. The NS-DPF7WM-09 has a 6 month warranty from the date of purchase.

Visitor
Posts: 2
Registered: ‎12-16-2012

Re: dpf7wm-09

Same issue, Any firmware I can upgrade to?

Posts: 18,434
Topics: 3,254
Kudos: 601
Solutions: 510
Registered: ‎09-29-2008

Re: dpf7wm-09

Hello jprodriquez,

Welcome to Community@Insignia™!

There is not a firmware update for this digital photo frame. Please pursue service for this issue if needed as previously recommended.

Sincerely,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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