My mother asked me to save her grandson pictures in this key chain, and while the software was loading the pictures from the folder, it crashed, and since then I get the error message:
ITenx Devise Opt. Fail! errmsg (tenx_err_write_read_)
I tried everything: running the software from the desktop will provide the same error message. I can't format the unit, I don't know what else to do. We live in Brazil, the keychain was purchased during a trip, so we can't take it back to the retailer, I would love any help you can give me. Is there a way to reinstall the whole thing?
