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Visitor
Posts: 2
Registered: ‎12-24-2009

Video files accepted by DPF10PR

I am trying to setup the frame for my grandson.  The frame will not accept avi or mov files.

It will play mpg files but without the audio.  Is there a solution to this problem?

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Posts: 18,104
Topics: 2,979
Kudos: 652
Solutions: 490
Registered: ‎09-29-2008

Re: Video files accepted by DPF10PR

Hello Skeets,

Welcome to Community@Insignia™!

I have a few questions for you about your difficulties:

 

  • Are you attempting to copy the video files to the frame internal memory from USB flash drive, memory card, or computer?
  • Are the avi and mov files in mpeg4 format?
  • When you say, "will not accept," what do you mean?  Are you getting an error message?

 

Any additional details about the conditions under which you're getting the problem would be helpful.

 

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Visitor
Posts: 1
Registered: ‎12-29-2009

Re: Video files accepted by DPF10PR

I just purchased the NS-DPF8TR and am experiencing the same problem.  To answer your questions, I'm loading the videos from my computer to the Frame's internal memory using Windows Explorer.  They look like they load in Explorer but they are not showing up in the Frame's listing.  The files are in MPEG4 format.  No error message, just not seeing them on the frame.  The files have a .MOD extension.  If I rename the files to .avi or .mov I then see them on the Frame but I can't play them.
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Visitor
Posts: 1,365
Registered: ‎04-07-2009

Re: Video files accepted by DPF10PR

Hello,

Welcome to Community@Inisgnia™!

This device will play MPEG4 movies, encoded as AVI or MOV. The issue is that the .MOD is not compatible, you will need to convert the file to the compatible one using a suitable program, renaming the file will not be a solution in this case since the encoding, regardless the name shown, will still not be compatible.

Thank you,
Gonza
Insignia™ Support Team
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Visitor
Posts: 2
Registered: ‎12-24-2009

Re: Video files accepted by DPF10PR

Thank you for the comeback and interest in my problem.  I apoligize for the delay in answering.  Holidays et al.

I solved the problem by returning the Photo frame to Best Buy.  Purchased a SUNPAK 15 inch frame and have had

no problems viewing movies after converting them to MPEG2.  

Thanks again.   

Skeets

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Visitor
Posts: 17
Registered: ‎11-24-2009

Re: Video files accepted by DPF10PR

The files need to be converted to XVID format with resolution of 640x480 or lower before loading them to the frame.