Add Product

Search Results:

Reply
Highlighted
Visitor
Posts: 3
Registered: ‎09-02-2014

Trouble Loading Photos into Photo Frame SD Card

I have a handful of photos that will not drag and drop into my Photo Frame SD card for some reason.  I have previously dragged and dropped many photos into this same disc.  I know there is still room on the disc.  The photos are not unique and come from a variety of different sources.  What am I doing wrong that prohibits these photos from being dropped into the SD card for my photo frame?

Visitor
Posts: 1,511
Registered: ‎07-21-2014

Re: Trouble Loading Photos into Photo Frame SD Card

Hello dopey,

Welcome to Community@ Insignia™!

There would not be anything on the SD card that would prevent the photo's being transferred, the Photo Frame just would not show any compatible images. Are you plugging the SD card directly into the computer, or are you connecting the Photo Frame to the computer via a USB cord? What is the model of the Photo Frame, it should be a NS-.



Regards,
Jon
Insignia™ Support

Visitor
Posts: 3
Registered: ‎09-02-2014

Re: Trouble Loading Photos into Photo Frame SD Card

I have tried both plugging the SD card directly into my iMac computer and plugging in through an ISB cord.  I get the same result.  There is a prohibit (circle with a line through it) symbol that appears on the photos when they go over to the desk frame, and it will not accept them.  I have a Model no. NS-DPF0712G.

Visitor
Posts: 1,511
Registered: ‎07-21-2014

Re: Trouble Loading Photos into Photo Frame SD Card

Hello dopey,

Thank you for responding!

So it sounds like they are drag and dropping onto the SD card. If the player is not recognizing they may be a different file type, or to large of a format for the unit to display. If you compare the properties between a picture that does work, and the ones that don't it should direct you to the culprit.

Regards,
Jon
Insignia™ Support

Visitor
Posts: 3
Registered: ‎09-02-2014

Re: Trouble Loading Photos into Photo Frame SD Card

I tried that.  For whatever reason, the SD card is not accepting ANY photos now, even ones that it previously did.

Visitor
Posts: 1,511
Registered: ‎07-21-2014

Re: Trouble Loading Photos into Photo Frame SD Card

Hello dopey,

Thank you for responding!

If the Photo Frame is no longer reading any pics from the SD card, you may try a different SD card. If the Photo Frame will not read from a different SD card, that may indicate that the Photo Frame was starting to go out, and is now no longer functioning.

Regards,
Jon
Insignia™ Support