Cameras & Digital Frames

[moustaki]

Hi,

My son bought me a photo frame about 7-8 years ago for Mother's Day and until today it just worked perfect. I never touched anything but the on/off button for fear to mess anything up. And today it happened. I don't know what button I touched but it suddenly displayed the "Select Card" screen and is stuck on 'Setup."  How do I get back to it playing the photos? By the way, the model number is DPF7WA-09-09A08.

I am thankful for any help.

Ilka

[Justin-BBY Retired: Community Specialist]

Hello moustaki,

Welcome to Community@Insignia™!

What is the Insignia product model number? It would begin with an "NS-". Unfortunately, you will need to pursue with replacement options. 

Regards,

Justin

Insignia™ Support

[moustaki]

Hi Justin,

Thanks for your quick response! The model number is NS-DPF7WA-09. When you say I will "need to pursue with replacement options" does that mean I have to buy a new one?

Thanks!

Ilka

[Justin-BBY Retired: Community Specialist]

Hello moustaki, 

Yes, unfortunately, you would need to buy a new one.  

Regards,

Justin

Insignia™ Support

[JeremyS-INSG]

Hello moustaki,

Before replacing it, I'd like to know where the pictures are stored.  Is there a memory card or are they on internal storage?  Can you select any of the options that you have?

Regards,
Jeremy
Insignia™ Support

[moustaki]

Hi Jeremy,

The pictures are stored on internal storage and I can not select 'Internal Memory.' So I assume those pictures are lost?

Regard,
Ilka

[JeremyS-INSG]

Hello moustaki,

Sadly yes.  I was hoping there was a way that we could get it working.  Since you can access the internal storage, then there really isn't anything to be done to fix it.

Jeremy
Insignia™ Support