Add Product

Search Results:

Reply
Visitor
Posts: 3
Registered: ‎04-11-2014

Stuck on "Select Card"

Hi,

 

My son bought me a photo frame about 7-8 years ago for Mother's Day and until today it just worked perfect. I never touched anything but the on/off button for fear to mess anything up. And today it happened. I don't know what button I touched but it suddenly displayed the "Select Card" screen and is stuck on 'Setup."  How do I get back to it playing the photos? By the way, the model number is DPF7WA-09-09A08.

 

I am thankful for any help.

 

Ilka

Posts: 6,343
Topics: 546
Kudos: 41
Blog Posts: 3
Solutions: 203
Registered: ‎11-09-2009

Re: Stuck on "Select Card"

Hello moustaki,
 
Welcome to Community@Insignia™!
 
What is the Insignia product model number? It would begin with an "NS-". Unfortunately, you will need to pursue with replacement options. 
 
Regards,
Justin
Insignia™ Support
Justin|Community Connector | Best Buy® Corporate
Visitor
Posts: 3
Registered: ‎04-11-2014

Re: Stuck on "Select Card"

Hi Justin,

 

Thanks for your quick response! The model number is NS-DPF7WA-09. When you say I will "need to pursue with replacement options" does that mean I have to buy a new one?

 

Thanks!

Ilka

Posts: 6,343
Topics: 546
Kudos: 41
Blog Posts: 3
Solutions: 203
Registered: ‎11-09-2009

Re: Stuck on "Select Card"

Hello moustaki, 

 

Yes, unfortunately, you would need to buy a new one. Smiley Sad 

 

Regards,
Justin
Insignia™ Support
Justin|Community Connector | Best Buy® Corporate
Highlighted
Visitor
Posts: 1,613
Registered: ‎10-15-2013

Re: Stuck on "Select Card"

Hello moustaki,

Before replacing it, I'd like to know where the pictures are stored.  Is there a memory card or are they on internal storage?  Can you select any of the options that you have?

Regards,
Jeremy
Insignia™ Support

Visitor
Posts: 3
Registered: ‎04-11-2014

Re: Stuck on "Select Card"

Hi Jeremy,

The pictures are stored on internal storage and I can not select 'Internal Memory.' So I assume those pictures are lost?

Regard,
Ilka

Visitor
Posts: 1,613
Registered: ‎10-15-2013

Re: Stuck on "Select Card"

Hello moustaki,

Sadly yes.  I was hoping there was a way that we could get it working.  Since you can access the internal storage, then there really isn't anything to be done to fix it.


Jeremy
Insignia™ Support