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Posts: 1
Registered: ‎07-07-2009

Re: Battery won't charge

sorry to just jump in on this, but if the battery won't hold a charge but for a few times and then won't charge at all, isn't it defective and shouldn't the company replace the battery?


I have read several reviews lately and it seems that this is a big problem with the Insignia. Half the people I have talked to have said they needed to replace the battery within the first month and/or the unit would just stop charging.  I'm very unhappy about this as I just purchased an Insignia from a pawn shop and it held no warranty. I spent money on a charger and found that it would not charge. So am I expected to also spend money on a new battery? after all I have spent I could have purchased one new with the warranty. 

Posts: 9,250
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Registered: ‎09-29-2008

Re: Battery won't charge

Hello jpowers,

Welcome to Community@Insignia™!

Unfortunately, Insignia™ is unable to offer warranty support for products not purchased as new.  Even so, our warranty does not provide coverage for consummables, such as fuses or batteries.  For Insignia™ customers who encounter issues within the return period of their product, we recommend an exchange through the retailer where the purchase was made.  I hope this helps.


Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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Posts: 41
Registered: ‎06-09-2009

Re: Battery won't charge

I have had my Insignia since October of 2008. Use it nearly every day and the battery still gives me between 2 and 2-1/2 hours of recording. TIP: Don't leave the camera laying around with a full charge. When you put it away, run the battery all the way down.