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Posts: 1
Registered: ‎07-29-2009

Problems with SD card and digital photo frame

I have frame NS-DPF8, I had a 2G card in it and it worked fine.  I added more pictures to the card and now I get a message on my frame that says Not Supported.  Anyone have ideas on how to get it working again?



Posts: 18,281
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Registered: ‎09-29-2008

Re: Problems with SD card and digital photo frame

Hello mgood,


Welcome to Community@Insignia™!

The owner's manual recommends the following troubleshooting steps: 

  • Make sure that the memory card is in a supported format (unless you reformatted the card, this should not be an issue but you may wish to ensure that it is in the proper format).
  • Turn the frame off and make sure that the memory card is inserted fully and correctly into the card slot.  When you turn the frame back on, you should see your first photo after a couple of seconds.  Press EXIT to open the Select Card screen.  Select your card, then Photos.  If you don't see the Thumbnails you may need to try another card or reformat the current one and reload your photos.  Remember, only jpeg image files are supported.


If you've already tried these tips, please let us know and we'll research alternatives!


Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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