11-19-2011 06:15 PM
When I rotate my photos using the remote they will not save.
They are rotated properly on the memory chip - if I remove the chip and look at my photos on my computer they are properly rotated but not on the frame.
How do I fix this?
11-21-2011 10:45 AM
Welcome to Community@Insignia™!
We'll be happy to look into this concern if you'll please reply with your Photo Frame model number!
|John|Social Media Specialist | Best Buy® Corporate|
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11-24-2011 12:39 PM
John, Thanks for responding...
model number is : NS-DPF9G
11-27-2011 12:15 PM
When exactly is the rotation resetting; after the picture frame is turned off or when the slide show loops back to the picture?
11-28-2011 02:57 PM
When the slide show loops back.
I have the frame sitting horizontally and the photo is taken horizontally as well. There are a few photos that will not save once I flip them. And there are a few pics taken horizontally that get flipped vertically.
In use the remote, flip them but they do not stay after I leave that setting.
12-01-2011 12:04 PM
I our unit here in our lab to try and replicate your issue and I was unable to get the same results. The images that I rotated stayed rotated even after a power cycle. It seems like the frame may be in need of repair and as a result, I would suggest taking it, along with the receipt, to the place of purchase to obtain service. The NS-DPF9G has a 6 month warranty from the date of purchase.