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Visitor
Posts: 3
Registered: ‎11-19-2011

Photo frame

When I rotate my photos using the remote they will not save. 

 

They are rotated properly on the memory chip - if I remove the chip and look at my photos on my computer they are properly rotated but not on the frame. 

 

How do I fix this?

Posts: 18,491
Topics: 3,254
Kudos: 653
Solutions: 522
Registered: ‎09-29-2008

Re: Photo frame

Hello kjfergie,

Welcome to Community@Insignia™!

We'll be happy to look into this concern if you'll please reply with your Photo Frame model number!

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 3
Registered: ‎11-19-2011

Re: Photo frame

John, Thanks for responding...

 

model number is :  NS-DPF9G  

Visitor
Posts: 1,684
Registered: ‎03-22-2011

Re: Photo frame

Hello Kjfergie,

 

When exactly is the rotation resetting; after the picture frame is turned off or when the slide show loops back to the picture? 

Visitor
Posts: 3
Registered: ‎11-19-2011

Re: Photo frame

When the slide show loops back.

 

 I have the frame sitting horizontally and the photo is taken horizontally as well.  There are a few photos that will not save once I flip them.   And there are a few pics taken horizontally that get flipped vertically. 

 

In use the remote, flip them but they do not stay after I leave that setting. 

Visitor
Posts: 1,684
Registered: ‎03-22-2011

Re: Photo frame

Hello Kjfergie,

 

I our unit here in our lab to try and replicate your issue and I was unable to get the same results. The images that I rotated stayed rotated even after a power cycle. It seems like the frame may be in need of repair and as a result, I would suggest taking it, along with the receipt, to the place of purchase to obtain service. The NS-DPF9G has a 6 month warranty from the date of purchase.