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Visitor
Posts: 4
Registered: ‎12-27-2009

Photo Rotation Problem

I have a few pictures that I already rotated correctly on my computer. Even so, they display incorrectly on the digital frame (buildings and people on their side). When I rotate the pictures on the device, it is corrected only temporarily. As soon as that picture is displayed again, the rotation is incorrect. I tried to trick it by doing a small crop on the picture using my computer - to no avail. When I bring the picture back to the picture frame, the rotation is still incorrect.

 

Visitor
Posts: 4
Registered: ‎12-27-2009

Re: 10-inch digital picture frame NS-DPF10PR: Resume on Start, and Photo Rotation

I have the same problem as SJenkinsTX with the picture rotation. I have a few pictures that I already rotated on my computer. Even so, they display incorrectly on the digital frame (buildings and people on their side). When I rotate the pictures on the device, it is corrected only temporarily. As soon as that picture is displayed again, the rotation is incorrect. I tried to trick it by doing a small crop on the picture using my computer - to no avail.

 

I love the frame except for this problem and it's very aggravating. I sure hope there is help for this problem.

Posts: 8,927
Topics: 423
Kudos: 622
Solutions: 389
Registered: ‎09-29-2008

Re: Photo Rotation Problem

Hello pressmd,

Welcome to Community@Insignia™!

I'll be happy to look into this concern if you'll please confirm the photo frame model number!

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 4
Registered: ‎12-27-2009

Re: Photo Rotation Problem

My model number is NS-DPF10PR.

 

Just extra info  - If I put the picture directly into Internal Memory instead of an SD disk, it comes across rotated incorrectly, but I'm able to fix it through the rotation feature. My intention is to switch out SD disks depending on what I want to view, so that's the real goal is to figure out how to fix the problem in an SD disk.

 

I appreciate any help you can give.

Visitor
Posts: 1,174
Registered: ‎04-07-2009

Re: Photo Rotation Problem

Hello pressmd,

Welcome to Community@Inisgnia™!

The rotation feature in our frame will only apply to the picture you are watching at that time, and will not change the information on the picture itself, so when selecting the picture again, the information read will be the original one. What you should do is to use a program that will change the metadata of the picture, so that form then onwards the information on the picture will be the correct position.

 


Thank you,
Gonza
Insignia™ Support Team

Visitor
Posts: 4
Registered: ‎12-27-2009

Re: Photo Rotation Problem

Thanks for the information, Gonza. I appreciate that. I do have a follow up question. Do you have a suggestion of a program that would change the metadata of the image? Since I used Microsoft Office Picture Manager to do the rotation, it obviously did not change the metadata. My awkward fix to this problem so far is to bring the correctly rotated picture into Paint, save as a bmp, then save the bmp back to a jpg.

 

thanks again. :-) 

Visitor
Posts: 2
Registered: ‎01-24-2010

Re: 10-inch digital picture frame NS-DPF10PR: Resume on Start, and Photo Rotation

I also have exactly this issue and experiences. Ditto I love this frame, but the problem is very aggravating. I also got the same answer from Insignia Tech Support.

 

I can understand why the frame can't update removable memory (would increase costs of onboard processing capability).

 

However, we all need a better workaround, including specific steps with popular software that can edit JPG files.

 

 

Visitor
Posts: 2
Registered: ‎01-24-2010

Re: Photo Rotation Problem


@pressmd wrote:

... My awkward fix to this problem so far is to bring the correctly rotated picture into Paint, save as a bmp, then save the bmp back to a jpg. 


A little more detail on this solution.

  1. Open your rotated JPG image in Paint.
  2. Use Ctrl+R (Image|Flip/Rotate menu option) to open the Flip and Rotate dialog.
  3. Select Rotate by angle.
  4. Select 270 degrees so the top is at the LEFT side.
  5. Save as 24-bit Bitmap.
  6. Save as JPG.

Now you have an image that the frame will auto-rotate correctly.

 

Message Edited by pconte on 01-24-2010 12:53 PM
Visitor
Posts: 17
Registered: ‎11-24-2009

Re: Photo Rotation Problem

This frame automatically rotates the images to portrait or landscape mode provided that the camera the photo was taken with had an orientation sensor to tag the images accordingly.  So no need to rotate the image on your PC.  Note also that once you edit an image on a computer, the camera's orientation information is removed and the frame will display the image exactly as you see it on the computer screen.

 

To your second question - Note that only images stored to internal memory will retain their rotation. This is because the frame will not write to your media card to protect it's data.

Visitor
Posts: 1
Registered: ‎01-04-2014

Re: Photo Rotation Problem

i just want to say that this quick and dirty way is the most amazing thing I have heard. I'm two seconds away from pulling my hair out because of a stupid photo frame I received for Christmas that just won't behave. This is the solution I was looking for! I am not computer savy but I am paint savy. This is perfect and totally works. Thank you sooooo friggin much!