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Visitor
Posts: 1
Registered: ‎03-06-2010

Photo Frame NS-DPF8PR

I bought this frame last week and my computer recognizes it as a memory drive and lists the pictures in it but the black screen says

 

PC connection established.

Remote is temporarily inoperative!

 

I removed the film that is supposed to activate the remote but none of its functions work-- it does not respond at all.

 

What can I do?

 

Thanks!

Agustin.

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Posts: 18,104
Topics: 2,979
Kudos: 655
Solutions: 490
Registered: ‎09-29-2008

Re: Photo Frame NS-DPF8PR

Hello Augustin,

Welcome to Community@Insignia™!

First, please try removing the battery and reinstalling.  While the battery is removed, press all buttons on the remote.  You may need to pair the remote after taking these steps, instructions for this can be found in the owner's manual, which you can find under the Support tab.  If all steps fail, please call Product Support at 1-877-467-4289 as they should be able to provide a replacement remote control if necessary.

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 3
Registered: ‎03-09-2010

Re: Photo Frame NS-DPF8PR

after transferring your images, disconnect USB from the computer?