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Registered: ‎12-21-2010

NS-dp77wm - the screen blacks out after in logo come on

When I turn the Picture frame on, the Insignia logo appears and then the screen goes black.  Any suggestions?

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Registered: ‎09-29-2008

Re: NS-dp77wm - the screen blacks out after in logo come on

Hello oma6225e,

Welcome to Community@Insignia™!

I apologize for the late reply.  Remove any memory cards or USB drives from the device and power-cycle it by turning it off and unplugging it for several minutes.  If the frame powers on so that you may access the menu, I recommend that you restore the frame to factory defaults.  You may wish to erase all files on the device as well for a fresh start.  Remember to back up your photos first!  If these steps don't resolve the issue, you may wish to visit the Geek Squad with your frame for further assistance.

 

Regards,

John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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