07-14-2010 08:16 AM
After we could duplicate the issue our engineering team kept doing research about this unusual problem and found that the issue is much more pronounced when looking at far away objects like mountains & city buildings than objects in the same room. Our camcorder sample showed this issue when looking at objects that are 100+ meters away but closer objects in the 10 meter range look much more steady.
We compared this finding with your video one more time and that clip shows the issue indoors at objects that are close by like house plants. This led us to think that you may not have the latest firmware loaded even though it looks like version 1.06 loaded.
I know we did this in the past but please put it your camcorder in still capture mode and then press the 4-way selector button in and hold for 5 seconds to confirm the version number on the display. If it is 1.06, I would still suggest you to load the fw one more time using a new download from our support side.
If the issue still persists, I think we are dealing with a hardware issue and the best would be to go back with the camera to the place where you have purchase it for service (remember to bring the receipt as proof of purchase, they will surely require it).
07-30-2010 07:53 PM
So I went to bestbuy and instead of repair they exchanged the camera, I was very impressed since I was outside the 14 day exchange.
However, I got home and the same thing is happening. I checked the firmware which was 1.06 and just for kicks flashed it again with the update from the website. Still has what you see in the video I posted going on.
Unless my local best buy has a bad batch. I think this is in fact a firmware issue. If it were hardware the problem would likely occur with image stabilization turned off as well.
Please keep me posted for any updates.
Thanks for all your help to date.
07-31-2010 11:52 PM
I am having the same problem and I'm also on firmware 1.06. The issue might be more noticeable when shooting distant objects but it's still present even up close.
I also believe this is a firmware issue since the behavior of the camera has changed when I went from firmware 1.05 to 1.06. In addition, if this were a hardware issue I would expect to see something similar when recording 720p but this only occurs on 1080p when zoomed in.
Hopefully you can provide a fix for this issue because it makes 1080p with zoom nearly useless.
08-03-2010 11:18 AM
Thanks all for the feedback, I'll escalate this to our Engineers so they can take it into account for possible future firmware updates for this camera!
If it was useful, and you liked it, Kudo it!
Insignia™ Support Team
08-04-2010 01:59 PM
At least I know it's not a bad batch at my local best buy. Only reason I can put up with it is I got it way cheaper than I'll get any other HD camera and can make it work for my needs. But that's really poor quality to release a product like that. I really DO hope that Insignia will release an update to make image stabilization useful at 1080p.
08-06-2010 09:04 AM
After an investigation by our engineering team, we have found this issue to be due to a system limitation. After updating to the latest firmware version (1.06), we suggest that you consider the following additional preventative actions if you plan on using the maximum zoom setting:
We continue to pursue additional update options that can enhance the performance of this feature. As those changes are developed and properly tested we will post them on our website. Future models will have additional changes implemented that address these kinds of issues, largely due to this valuable feedback that we receive from you.
08-06-2010 02:20 PM
I have to say thanks for the quick replies and honest customer service. I am, however, quite dissapointed that this is a hardware limitation within the product, especially since it's repeated on these forums that all products are quality tested before put to market. I recognize not everyone will desire image stabilization at 1080p but it should function properly if it's listed as a feature.
I'll give kudos to support but not the product...
I do hope that future models are improved.
08-06-2010 03:31 PM
"we suggest that you consider the following additional preventative actions if you plan on using the maximum zoom setting"
The problem doesn't manifest itself only at maximum zoom. I don't have the camera handy but it starts to become very pronounced at about half zoom.
I am with Colinin on this one, I'm rather disappointed in the product if you are simply chalking this up to a hardware "limitation". I expect the product to work as advertised and if it doesn't then you clearly need to do something to make this right with the customers who purchased the product and stuck with it in hopes of a firmware fix.
I'm out of my return window so I'm stuck with the camera, if this is how I can expect to be treated then this will certainly be my last Insignia product.
08-06-2010 03:39 PM
I would suggest printing this email and returning the product even if it's out of the return window, it's a non-repairable problem, and best buy/futureshop are generally really good with customer service. I'm out of the return window too, but in this case I think it's a product defect, which should fall under warranty coverage and since it's not reparable, an in store credit or trade should be given.