09-02-2011 10:25 AM
I recently purchased this camcorder from a friend who was looking to unload it as the screen was "all staticy". I set about testing the unit to find the battery had gone completely dead. After purchasing a new battery (wish they were in stores) I gave it a full charge and fired up the camcorder.
The LCD screen has a bright white 'tint' to it, as if it were being over exposed to a bright light source. However, after doing a general pan test recording, it records just fine. Actually better than I had thought it would. This was verified using the USB-AV cable and conneting the camcorder to a TV. It almost looks like a photographic negative. I can see items in the screen, but the screen is difficult to use. This leads me to one question, can this camcorder be plugged into a laptop or computer and still record, so that such unit might serve as a screen?
I have tried varying light conditions, indoor and outdoor, even mounting the camcorder on a tripod and letting it sit untouched to see if it is a focus issue, and these steps have failed to this point to resolve it. I have contacted Tech Support, which gave me a couple of options, such as taking it outside at night, but those haven't resolved the issues. I'm hoping someone out there can help. I also intend tomorrow, if I have to, to take it to the Geek Squad and see if they can figure it out.
Feel free to ask if you need more details, I'll provide what i can, since it's at home and I'm in the office.
09-07-2011 06:59 PM
I would suggest performing a factory reset on the the camcorder as that will resolve the issue if it is software related and it can be done by following these steps:
If you are still experiencing this issue, then I would do as you plan and take the unit to Geek Squad for assessment.
09-12-2011 12:02 PM
Tried the factory reset. didn't help. Should I try reflashing the firmware do you think? I went to the Geek Squad and it's $80 just to send the little guy off to be evaluated. Being that I got it from a friend, I have no documentation on the purchase date. I do know he got it as an open box purchase, he at least kept the original box.
Is it worth the paying the $80 (wish I could buy the Service Plan for it) to have it looked at, or should I look for another 1080p camcorder?
Thanks for all your help, Zac.
09-19-2011 11:45 AM
Ultimately the choice of how your would like to approach this situation is your decision. However, I would suggest checking out the NS-DV720PBL2, it is a 720p camera instead of a 1080p, but you would still be able to capture video in HD.