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Visitor
Posts: 2
Registered: ‎12-17-2009

NS-DV1080P audio problems

I recently bought the NS-DV1080P Insignia camcorder and when I went to burn a DVD of a film I made, there was no sound on the DVD. I read the box and saw that it is only compatible with Windows XP and Vista. My laptop has Windows 7 and I don't know if this is the reason why the audio is not working. I installed the mediaimpression software that came with the camcorder. What should I do?
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Visitor
Posts: 1,365
Registered: ‎04-07-2009

Re: NS-DV1080P audio problems

Hello Lootmon,

Welcome to Community@Inisgnia™!

What you need to check are a couple of things, first of all, if you play back the video on the camera, do you get sound? If you do, that means that the camera is recording sound, and you will need to know is if after copying the file to your computer and playing it you get sound as well, if you don't then you are missing a sound codec of playback, if you do, so far so good. Lastly if you do not get sound after converting the movie to DVD,then the converter program is missing a codec to convert that. Both ways you will need to download the correct codec, either from the players manufacturer or from the converter program.

 

If, on the other hand you don't get sound when playing it back on the camera itself, you will need to check if the sound recording is on, or to do all in one step, take the camera back to factory defaults, just by pressing the "Enter" key, then "Set", select settings and lastly scroll downs to "Factory Reset". Now you should start recording with sound.

Thank you,
Gonza
Insignia™ Support Team

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Visitor
Posts: 2
Registered: ‎12-17-2009

Re: NS-DV1080P audio problems

The sound works on the camera. It is when I upload the video files to the laptop that I lose the sound. I have a desktop as well that still has Vista and it worked fine on it, but I am soon upgrading it to Windows 7 as well. Is there a specific codec that I should be looking for because I went to the internet and downloaded a codec pack and it did nothing for the sound.
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Visitor
Posts: 2
Registered: ‎12-22-2009

Re: NS-DV1080P audio problems

I'm having the exact same issue except on a Windows XP 32 bit platform. I can hear the sound on the camcorder, but when playing in windows the sound is completely gone. Both in Windows Media Player and with Arcsoft's MediaImpression.
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Visitor
Posts: 2
Registered: ‎12-22-2009

Re: NS-DV1080P audio problems

I downloaded FFDShow from Sourceforge.net and it seemed to fix my audio codec problem, I can now hear everything.
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Visitor
Posts: 1
Registered: ‎01-14-2010

Re: NS-DV1080P audio problems

my computer(windows vista) doesnt reconize video?;(
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Posts: 18,104
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Registered: ‎09-29-2008

Re: NS-DV1080P audio problems

This post has been merged with the post entitled, "NS-DV720P No Audio on DVD after Making Movie."
John|Social Media Specialist | Best Buy® Corporate
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