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Visitor
Posts: 1
Registered: ‎12-18-2010

NS-DPF8IP - will not play music from IPOD touch

When I try to play music from my ipod touch ( not through direct control), it gets stuck. I upgrade the firmware to the latest version -  42A10I, but the problem still exists.

 

Please, some one help!!!! My only other option is to return this, because, to me this is the most important feature I want in this.

 

Note: Its playing fine with Direct control

Visitor
Posts: 1
Registered: ‎12-18-2010

Re: NS-DPF8IP - will not play music from IPOD touch

I have a similar issue with the NS-DPF8IP i bought today.

 

When I plug in my 3rd generation iPod touch 64GB (the previous generation, from before the iPhone 4 came out), it simply displays a grey animated "thinking" icon in the middle of the screen and does not do anything. I also updated the photo frame to the latest firmware, but it did not change this behavior. Please tell me how to use my iPod with this photo frame to view photos and play music.

 

My iPod is running iOS 4.0 and an iPhone 4 I plugged in briefly does not have the same issue - I was able to play music from the iPhone 4 out of the photo frame's speakers.

 

Thanks!

Visitor
Posts: 3
Registered: ‎12-19-2010

Re: NS-DPF8IP - will not play music from IPOD touch

I also bought it today and loved the all features. But when I play music from my Iphone 3gs, no audio... it displays that it is playing the music and progressing through the song Smiley Sad(

I want it to play music n dont want to return the product.. Please help !!

 

 

 

 

Visitor
Posts: 824
Registered: ‎09-15-2010

Re: NS-DPF8IP - will not play music from IPOD touch

Hello all,

Welcome to Community@Insignia™!

We’ve received your request for technical support and have begun research. We should have a response for you within approximately two to three business days, so please check back!


If it was useful, and you liked it, Kudo it!

Thank you,
Guille
Insignia™ Support Team

Posts: 9,158
Topics: 424
Kudos: 646
Solutions: 402
Registered: ‎09-29-2008

Re: NS-DPF8IP - will not play music from IPOD touch

Hello all,

I received a response from our engineering team:

 

I have confirmed that the latest firmware “DPF8IP-10-42A10I” works properly with iPod Touch 3rd generation running iOS 4.1 in both iPod Music mode and iPod Direct Control mode.  The issues mentioned suggest a communication problem between the frame and the iPod.  My suggestion would be to make sure the iPod 30-pin socket is clean and that the iPod is seated properly.  It would also help to adjust the ipod angle screw on the dock to make sure the iPod is aligned properly to the connector.

a_khedekar: the connector may be the issue for your concern also, assuming you have turned up the volume on the frame.

 

Please let us know your results!

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 3
Registered: ‎12-19-2010

Re: NS-DPF8IP - will not play music from IPOD touch

Thanks for quick reply. I will try the suggestion. Only thing I want to specifically mention is I m docking a Iphone 3GS NOT Ipod. Will this frame work for Iphone too ?

It charges the battery, plays video, music but no sound. That is the only issue.

Please let me know

 

Thanks

 

Visitor
Posts: 3
Registered: ‎12-19-2010

Re: NS-DPF8IP - will not play music from IPOD touch

It worked.. i tried n push the Iphone with little force this time.. n it worked. On iphone's Ipod screen I got the message that it is now connected..

 

Now it is playing music n video with audio !! Sound is much better than I anticipitated.. Extremelly happy with the product !!

Visitor
Posts: 1
Registered: ‎12-27-2010

Re: NS-DPF8IP - will not play music from IPOD touch

I took my case off my ipod touch and it started working correctly.

 

I like my case.  So I will have to figure something else out. 

 

Visitor
Posts: 1
Registered: ‎12-31-2010

Re: NS-DPF8IP - will not play music from IPOD touch

Hello John,

 

I purchased this Frame with Ipod dock as gift for some, however when we put in the ipod 3g 8gb into the insignia dock, it does not even recognize it, charge the device at all...it ONLY recognizes the ipod if we put it in the dock and press back on it (so the little wheel in the back is useless as it bring the ipod forward) and push down on it VERY HARD.  with the slightest movement the ipod gets disconnected from the frame.  What is the solution here, basically the iPOD is loose and does not sit properly in the dock.  It only displays, gathering infomartion/thinking icon on the screen but no music, video etc.  Putting so much pressure on the iPOD will surely break it and is not practical as its supposed to be designed to recognize and charge it.  Please help.  Thanks

 

Kaushal

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Visitor
Posts: 824
Registered: ‎09-15-2010

Re: NS-DPF8IP - will not play music from IPOD touch

Hello Kaushal,

Welcome to Community@Insignia™!

I am very sorry about the delay on my answer! In regards to the inconvenience you are having in particular, it really seems to be an issue with the Ipod or Frame 30-pin connectors. In this case, I suggest you to verify both connectors are clean and no pin is damaged or crooked.

In any case, I advise you to take the DPF8IP to the place of purchase with the receipt and the Ipod. In this way, you could try your Ipod with a different unit to verify if it can be inserted to the docking station making just a slight pressure on it.

If it was useful, and you liked it, Kudo it!

Thank you,
Guille
Insignia™ Support Team