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Posts: 2
Registered: ‎12-29-2010

NS-DPF8IP dead screen after photo upload

Purchased 2 digital photo frames for Christmas gifts.   Copied some photos onto one and after diconnecting from PC, screen never powered up again.  ON/OFF button seems buggy - have to press very hard to get blue light on or off, but screen never lights up.  Plugged back into PC, and all copied video is still intact.  Remote has no effect on turning screen on.  Will a frimware update fix this dead photo viewer?

Posts: 9,158
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Registered: ‎09-29-2008

Re: NS-DPF8IP dead screen after photo upload

Hello ras,

Welcome to Community@Insignia™!

If you are getting no response from the screen at all and the power button also seems to not function properly, I recommend returning the unit to the retailer for an exchange.


Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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