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Posts: 3
Registered: ‎01-28-2010

NS-DPF7WM-09 Photo Frame won't turn on


My NS-DPF7WM-09 Photo Frame won't turn on, or rather, it won't stay on; it flashes then goes blank & black.

It is plugged in and has been sitting in the same spot since we got it; it has not gotten wet, too hot, nor too cold, is plugged into a power surge strip, and all of a sudden it just was black. So we turned it off and back on and it only flashes then goes blank again.

How do we get this repaired?

Thank you,

Tami {edited per Community Guidelines}

Message Edited by John-INSG on 02-01-2010 08:03 AM
Posts: 18,173
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Registered: ‎09-29-2008

Re: NS-DPF7WM-09 Photo Frame won't turn on

Hello Tami,

Welcome to Community@Insignia™!

You may carry your frame in to the place of purchase for service options.  If your purchase was less than six months ago, repairs should be covered by the factory warranty.

Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
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Posts: 3
Registered: ‎01-28-2010

Re: NS-DPF7WM-09 Photo Frame won't turn on

It is older than six months. Who ever heard of only a six month warranty anyway on a $100 item?? Ridiculous. This is why I will never go to Best Buy again. Their products STINK and now we are out of luck. There is no troubleshoot info in the manual for this frame. Cannot get anyone by phone. There isnt even a website for Insignia - all this is is a question-answer forum.

Again, horrible that Best Buy is so anti-consumer that all they care about is getting a persons dollar and selling prducts that NEVER last.