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Visitor
Posts: 3
Registered: ‎01-17-2014

NS-DPF7G frame stopped working

We have had the frame for 2 years and it has been working just fine.  It was unplugged and moved to another room and now it comes on, starts to display pictures then just flashed on and off displaying no pictures.  I have tried pushing the menu button but it doesn't do anything. Any suggestions you might have would be helpful.  Thanks, Mark

Visitor
Posts: 1,613
Registered: ‎10-15-2013

Re: NS-DPF7G frame stopped working

Hello markcheryl,

Welcome to Community@ Insignia™!

Does it come on at all now?  I'd like you to unplug it, but leave the power switch flipped to the on position for about 30 seconds before plugging it back in.  I'd like you to also try a different outlet to see if it works then. 

Regards,
Jeremy
Insignia™ Support

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Visitor
Posts: 3
Registered: ‎01-17-2014

Re: NS-DPF7G frame stopped working

Jeremy, thanks for replying.  I tried your suggestion and it just keeps blinking on saying loading, however it never loads.  Any other ideas.

Cheryl

Visitor
Posts: 1,613
Registered: ‎10-15-2013

Re: NS-DPF7G frame stopped working

Hello markcheryl,

The only other thing that might work is to leave it unplugged for a minimum of 24 hours.  That will give it a chance to reset itself if it's possible.  If that doesn't work, then there is nothing more we can do unfortunately. 

Regards,
Jeremy
Insignia™ Support

Visitor
Posts: 3
Registered: ‎01-17-2014

Re: NS-DPF7G frame stopped working

thanks Jeremy - it has been unplugged for days.  Have a good day.