05-20-2013 10:54 AM
I recently purchased the NS-DPF0812W model picture frame and I purchased an SD Card to use strictly with the frame. My intention was to use it in my photography studio as a sort of portfolio for my customers to see. I loaded the files on the card and only 2 of them actually play on the frame. All of the files are in .jpeg form (they were first in .png form). When I open up the library of images, the frame shows them as "file not supported". Is there something I'm not doing correctly that would prevent the other images from loading/showing on the frame?
05-22-2013 10:40 AM
Welcome to Community@Insignia!
The photographs must be in standard JPEG format. If they have been saved as "progressive," they will not display. If, after re-saving your photos the problem persists, please let us know.