01-10-2010 03:58 AM
I connected yesterday the picture frame keychain model NS-DKEYBK10 for charging battery. This morning, it still indicates connecting, the battery picture is white. In the manual book, it show that the battery picture will be black when it is ready. It have been connected at the computer for 17 hours. It's a gift for my husband.
Can you help me please?
01-18-2010 01:34 PM
Welcome to Community@Inisgnia™!
What you will need to check is that you are able to access the keychain (to be sure that it's in fact connected to the computer), and that the energy savings options on the computer are preventing the device to charge (you will need to go to Device manager, and on the "USB root" devices at the Power Management option uncheck the "Allow the computer to turn off this device"
Insignia™ Support Team