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Visitor
Posts: 1
Registered: ‎01-10-2010

NS-DKEYBK10

I connected yesterday the picture frame keychain model NS-DKEYBK10 for charging battery.  This morning, it still indicates connecting, the battery picture is white.  In the manual book, it show that the battery picture will be black when it is ready.  It have been connected at the computer for 17 hours.  It's a gift for my husband.

Can you help me please?

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Visitor
Posts: 1,365
Registered: ‎04-07-2009

Re: NS-DKEYBK10

Hello juliel14,

Welcome to Community@Inisgnia™!

What you will need to check is that you are able to access the keychain (to be sure that it's in fact connected to the computer), and that the energy savings options on the computer are preventing the device to charge (you will need to go to Device manager, and on the "USB root" devices at the Power Management option uncheck the "Allow the computer to turn off this device"
 

Thank you,
Gonza
Insignia™ Support Team

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Visitor
Posts: 17
Registered: ‎11-24-2009

Re: NS-DKEYBK10

This device only needs about 4 hours to charge... you should be able to unplug it and power it up again and view pictures even after 10 minutes of charging.