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Visitor
Posts: 22
Registered: ‎06-22-2010

NC-DP8CH which forum, "other"?

Pardon my ignorance,

Which form do we talk about the NC-DP8CH Infocast device.

It's not a picture frame, its' not a clock, it's not a radio, it's not a television, it's a convergence / ambient device.

 

I would like to know before I start.

 

Thanks, Matt

Nice little device BTW!

Visitor
Posts: 1
Registered: ‎06-22-2010

Re: NC-DP8CH which forum, "other"?

I'm wondering the same..

 

Thanks

Posts: 8,836
Topics: 422
Kudos: 608
Solutions: 380
Registered: ‎09-29-2008

Re: NC-DP8CH which forum, "other"?

Hello all,

Welcome to Community@Insignia™!

You've found the right board!  I look forward to the discussion about Infocast.  I'm going out to buy mine this weekend!

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Visitor
Posts: 22
Registered: ‎06-22-2010

Re: NC-DP8CH which forum, "other"?

Hi John,

 

Great news!

 

So it's in this forum (cameras and picture frames) even thought it's not a device like that. I hear some BB stores have them in the picture frame section (which I would assume would hurt sales) and some BB stores have them in the area by the Sony Dash and the eReaders (make smore sence there IMHO).

 

You said you are going to pick one up, that is great since you can emulate what we see/find (and I think you will like it too). Good luck on finding one... (see note A).

 

First off, great job, this is really done well and I think you may be able to sell a bunch of units... (see note B).

 

So we can give our input here as well as bug and support requests and you can help us out, correct? I am having some UPnP issues with the picture mode and some other small issues that I will list. Does Insignia plan to support this product (i.e. Issue software upgrades in the future) or is this the way the device is going to be? I hope not the latter, but even in the current form/status, it's pretty darn cool. I think my unit did do a software update once it was able to connect to the outside world.

 

Here are some of my observations on my unit.

1 - The touchscreen: There are times where the touchscreen sees a gesture (you hear and tick (if you have the tick enabled) and even that portion of the screen will flash (as it does to acknowledge a response) but the software will not take it. Almost like the gesture was too short for the software window to see it. So there are times where I think the unit took a command, but it didn’t. I see this when I tap the “X” to leave a menu and when I use the virtual keyboard (i.e. entering my WEP key). So even though the unit responds to all my touchscreen touches, the software will not, so I now find my self over exaggerate the press and duration of the press.

2 – Wifi key: In the out of the box form, I am almost certain when I entered the WEP key that they unit showed all the characters. However, after the software update, it puts an “*” in each characters place once you enter it which causes confusion and even more so with the touchscreen issue from above. I understand the use of the “*” but it would be nice if the unit didn’t do that until you came back into the screen. In other words, you can see the whole key as you enter it (i.e. 60AD83FHG2) with no “*” until you either accept the key or you come back into the menu. I really think the core user you will find will have issue with this since this device will appeal to more then just your power users, tech/gadget junkies and such. I can see my mom and dad wanting one of these.

3 – UpnP: When you try to connect to a UPnP device on your network with the unit, you get the generic error you get when the device is not allowed from the host/server. However, once you do allow it on the host/server (e.g. the embedded media connect (WMC) in XP’s Windows Media Player 11 (WMP11), it will not connect until you reboot your host/server (unless it take a long, long time to get the permission (like longer then 5-10min) which is not common for a UPnP device. Most UPnP devices I have toyed with will connect right after you allow it on the host/server. I saw this with both my main PC and my Netbook

4 – SSID: I tried to setup the unit at work (Wi-Fi wise) and I needed to do a manual setup/config and I was not able to do it correctly. So then I did an automatic config and it worked until I rebooted the unit and then it would not connect to the wireless at work, even thought it was working with it just fine prior to the power cycle. So I deleted the saved setting for work in the WiFi area in the unit and set it up again and then it was fine. It was almost like the unit does not overwrite the settings for the WiFi setup if the name/SSID is the same. So I assume if you change something on your WiFi network (i.e. encryption key) and then set your unit back up again with out deleting the old one (of the same name) that even though it will connect once you enter your new key (or what ever setting) it will not save this over the old one (of the same name/SSID) and you will not be able to connect after a power cycle.

 

Thanks for your time and reply, Matt

 

Please educate me:

So is Insignia BestBuy (as in you would care about how a BB store is run and/or want input about BB (in a helpful way)), is Insignia just an OEM for BestBuy that is owned by them, but a different division or are they an OEM that is their own company and BB is the launch partner with an exclusive deal at this time?

 

NOTE: A

The people at my BB on Monday said the unit was not for sale after I walked around the store and could not find it and asked a sales person, (even though it was no longer at the $999.99 price point and there were 'avergae joes' reporting that they had them as well as 6/20 being the launch date). They had two in the warehourse but they were not for sale the told me (this was on 6/21). So I asked about another BB and he said it would be the same way there too. I asked for a manager and explained I wanted to spend $160 and 15min later, they walked out of the warehouse with one of the two units and the I raced home to tinker with it.

 

NOTE: B

if you find the right sale method since this thing really can't sell itself. As in TV commercials or a end cap display (not in the back of the store either) with a demo and have sales people at BB that “get it”. A good example of how it can not work is the Roku SoundBridge and Slim Device Squeeezebox BB use to sell. They can't sell themselves (due to the concept being hard to get at first (which is the same of the Infocast IMHO)), the BB sale people didn't get it and if you asked questions you got wrong answers and the demo (if there was one) was stuck in the back of the store and did a horrid job at conveying that the device did. This device (Infocast) took Insignia from a "meh" for me, to a “wow”. I don't look at Insignia like I use too, I see them in a higher quality light now.

Visitor
Posts: 4
Registered: ‎06-23-2010

Re: NC-DP8CH which forum, "other"?

The sensitivity and accuracy of the touch screen is the weakest portion of the device. I hope they can improve it in future updates. I already received one update about 15 minutes after I got it set up.

 

Nobody at my local Best Buy knew what it was. I spent a bunch of time trying to explain it then finally just asked them to search their inventory. I had to supply them with the model number. I had checked the web site before driving to Best Buy and the web site said it was in stock. Sure enough, they had two...in the back. How many customers does Best Buy think are going to come into their store and provide them with the model number so they can find it? Not the way to sell product.

 

Beyond all of the above, I do like the product. I hope Best Buy trains some of their staff and puts the Infocast out on display. The fact that it was built to be hackable (unlike the Sony Dash) is a huge plus to someone like me.

Visitor
Posts: 22
Registered: ‎06-22-2010

Can you trigger events, or actions on an alarm?

John,

 

Is there a way to have the Infocast change an event on it's own? For example, set it up to go into dark/dim/night-mode on it's own at a certain time? Or change to a certain channel at a cetain time (i.e. New Channel at 5PM)?

On my Chumbys I can set them up to go into night-mode on their own through the "Alarm" menu. So at 10PM every night, my Chumby One (it's my bed side alarm clock) goes into night-mode on it's own.

 

Regards, Matt

Visitor
Posts: 15
Registered: ‎06-26-2010

Re: NC-DP8CH which forum, "other"?

It will probably become a good idea to have a separate forum, or child forum, to deal with issues related to the NC-DP8CH. Otherwise newbies are going to get lost trying to find the right place to ask about it.
Visitor
Posts: 22
Registered: ‎06-22-2010

Re: NC-DP8CH which forum, "other"?

I agree with a sub forum and some might say, yea but you don't have that for other devices by this OEM, but the Infocast does not fit anywhere else. As well as using the word "INFOCAST" in that sub-forms (or forms) discription. I didn't use that in the orginal post becasue it seemed like everyone here was using the Insignia model number. In hind sight I should have used both, and I can't find how to edit posts.

 

What I am worried about it this looks to be a user supported forum (as in you and I help each other with little input from the OEM) which would be fine if it was not a new product and/or we had questions that could be answered by other users (like how to make a channel or a good widget and such).

 

However, we have real support questions and feedback to give. Think about it, the first buyers are normally the ones that are on the bleeding edge and may have good input, maybe no so much after a products been out (i.e. iPhone 4 (since it "I just want the latest" in normally the reason to buy it the first day) and for the record, I don't have an iPhone) but with something like this that is a first for a company (Infocast/Best Buy) and also a new genre in electronics, I would have hoped for more support.

 

There is some support at the forum at Chumby.com but it's limited too since they didn't make this and all they can do is support the Chumby backbone and guess at stuff (that only Insignia would know or be able to change) and they also can't say much for fear of putting words in Insignia's mouth I assume. I hope this is not just since as a way to make some money and supported as a sell it and forget it device. The Linksys WMLS11B, it was never really supported after it was made.

 

However, on a good note, it's hackable so perhaps some Linux guru will make a new UI, or UI module or something for it and we can have some fun.

 

Funny, I said that I never really saw Insignia as a big player (or up front) but after the Infocast was launched and I used it, I was starting to rethink that, however, with the lack of support or even feedback, I am slowly moving back to my old thoughts on Insignia. I mean you would think that one or the Insignia engineers (or whomever had the most to do with it from Insignia's side) would love to see his/her product come to life after a launch and support it and post here. You know, have some pride in their baby,

 

Time will tell, Matt

Visitor
Posts: 15
Registered: ‎06-26-2010

Re: NC-DP8CH which forum, "other"?

I don't know that Chumby's forums are the right place. After all, while they might be the engineering source for the technology, they're not the distributor or retailer for it. Seeing as that's where the profits lie (generally) it wouldn't make much sense for them to get stuck bearing the support costs without having reaped the profits. This is where the OEM, Insignia, needs to step up and put forth the efforts. Chumby's forums are great, especially with the support from Duane and the other Chumby personnel. They're amazingly supportive, especially in contrast to other vendors. But I wouldn't want to stick them with a lot of questions about devices they can't afford to support directly, or have no control over. Right now there's no clear line drawn as to whose been resposible for the software differences between the chumby devices and others like the Infocast and the Dash. To whom do we point out bugs, or make suggestions? With a couple of forum subdivisions it'd help keep the discussions focused. Bugs, complaints or feature requests need not get lumped into questions from newbies or developers. No point in scaring off the newbies, or antagonizing the devlopers, right? Let the conversations thrive with a little bit of separation and organization.
Visitor
Posts: 22
Registered: ‎06-22-2010

Re: NC-DP8CH which forum, "other"?

I totally agree that it's not the right place and why I started this thread, just wanted to make sure if any non-chumby owners/users where watching this thread because the bought a Infocast that they would know there is a limited second source if we don't get much here.

 

Also, as you said, Duane and crew should support their product (that they get paid/profit from)  and not others for free.

 

I hope I didn't come across as antagonizing the developers (I assume you mean Insignia, not Chumby), I was just thinking out loud and just surprised from the lack pf presence. Perhaps I a just spoiled by places like the Chumby forum and Roku forum where there are product engineers supporting their product.

 

And I for sure don't' want to scare off any newbies, but fear that Insignia is doing that on their own with lack of presence.

Presence does not mean you have to have an answer or be right, just be there...

 

So I will keep my pie hole shut until we hear from an Insignia person again. I was just excited and wanted some answers (like we all do). I am also doing a good job of going off topic and high jacking this thread so yet another reason to shut my pie-hole for a while.

 

In closing, I do agree witjh you  that we need a forum of it's own for this device and even better, subforums for bugs, feedback and such.

 

Thanks for the constructive criticism, Matt