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Posts: 1
Registered: ‎01-17-2010

Model NS-DPF8WW-09

Received photo frame for Christmas.

Have had some difficulty!!


1st..loaded pictures on Thumb Drive. Formatt not supported.....Went back to Best Buy. They reconfigured the Thumb Drive. Removed U3 and some other stuff. Also purchase a Geed Squad thumb dirve, just in case....

Still get format not supported but then late(some seconds)photos begin to appear, but intermittenly get"format not supported"!!


2nd how do I enlarge the photos, just enough to fit the frame?? I print on 4X6 from Picasa program.


Really need some help. Have spotty techno abilities:-(


Paulette {Edited per Community Guidelines}

Message Edited by John-INSG on 01-18-2010 06:31 AM
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Registered: ‎09-29-2008

Re: Model NS-DPF8WW-09

Hello Paulette,

Welcome to Community@Insignia™!

Photos taking a few seconds to appear is normal for this frame.  If you're getting the "format not supported" message between photographs, it may be because the photo is not in jpeg format.  I would recommend verifying that your photos are all jpegs, then reloading them on your USB flash drive. 


As to your photos filling the frame, try resizing your photos to 800x600 pixels in your editing software.  If you continue to have difficulties, please let us know!


Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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