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New Member
Posts: 6
Registered: ‎01-17-2022

Insignia camcorder

I have an Insignia camcorder NS-DV111080F that worked fine for the longest time, I recently went to turn it on and nothing, the battery is charged, but the green power light won't come on, when I connect it to my laptop, the green power light comes on, but nothing else, it has never gotten wet or been dropped, I got it for a Christmas present about 8 years ago and up until recently, it has always worked fine, could it just be that the battery is wor out and time for  new one? I don't want to have to pay repairs that will cost more tht what my son paid for the camera, and that was about $250, 8 years ago.....Help Please???

Posts: 76
Topics: 1
Kudos: 16
Solutions: 6
Registered: ‎01-17-2020

Re: Insignia camcorder

Hi there, markdrennen,

 

Welcome to Community@Insignia™!

Have you had any success with the USB connection or by connecting the AC adapter for the device?  If the unit will not power on by any of these means, repairs may be required. Considering the age of this product, it is out of manufacturer warranty, so we would unable to assist with repairs on this device, should they be required.

 

Regards,

Blue

Blue|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-17-2022

Re: Insignia camcorder

The green power light comes on when I plug in the AC adapter it's got a brand new battery but nothing lights up to screen doesn't light up I hit the power button but nothing happens the only thing that I get that shows that it's operational is at when I plug in the AC adapter the green power light comes on but nothing else works
Posts: 213
Topics: 1
Kudos: 26
Solutions: 16
Registered: ‎11-29-2016

Re: Insignia camcorder

Hey, markdrennen.

 

Thanks for checking back. It appears you’ve gone through troubleshooting we would recommend to no avail. It’s possible your unit is no longer functional. As indicated by my colleague, you may need repairs out of pocket. Given how long you’ve had this unit, you should consider buying a new one instead.

 

Regards,

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-17-2022

Re: Insignia camcorder

It was a Christmas present from my son 10 years ago and I really would hate to just get rid of it if it's not too expensive to repair I'd really would consider maybe doing that
Posts: 213
Topics: 1
Kudos: 26
Solutions: 16
Registered: ‎11-29-2016

Re: Insignia camcorder

You can certainly Schedule a Service at your local store to explore available options.

 

All the best,

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-17-2022

Re: Insignia camcorder

Can you give me a ballpark as to what I might be charged
Posts: 213
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Kudos: 26
Solutions: 16
Registered: ‎11-29-2016

Re: Insignia camcorder

An estimate will be provided once a diagnosis has been done to determine if it's repairable. 

 

Regards,

Andy|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎01-17-2022

Re: Insignia camcorder

Is it a free diagnosis?
Posts: 213
Topics: 1
Kudos: 26
Solutions: 16
Registered: ‎11-29-2016

Re: Insignia camcorder

Diagnosis is typically done at the service center. There will be a shipping fee which will be determined at time of drop-off.

 

Regards,

Andy|Social Media Specialist | Best Buy® Corporate
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