07-24-2009 02:39 AM
07-31-2009 02:26 PM
Hello lizasuem and welcome to the forums.
The issue seems to be the battery not holding a charge, or the device not properly charging the battery.
I would recommend you to get the purchase receipt or information and return to the store of purchase for assistance under the warranty.
As an alternative you can contact Best Buy PartSearch department to get a new battery.