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Visitor
Posts: 4
Registered: ‎10-19-2010

HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

I have the Insignia HD 720 Camera for a while now, never had a problem with it. Until recently I recorded some footage, unloaded it. Now when I try to record, it says my memory is full. I only have about 1 min of footage I can record on, but I have no files in my camera hd, or my SD card. How do i fix this internal problem? I used to have my full 30 mins (if i shoot in HD) or my full 1 hr footage (if i use regular standard) but now i have none??? HOW DO I FIX???

Posts: 4,739
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Registered: ‎11-09-2009

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

Hello invisiblestripe,

Welcome to Community@Insignia™!

We'll be happy to look into this concern if you'll please reply with your product model number!

Regards,
Justin
Insignia™ Support

Justin|Community Connector | Best Buy® Corporate
Visitor
Posts: 4
Registered: ‎10-19-2010

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

Man I think I threw away my receipt and box? All I have left is my instruction manual. I've had the camera for about 2-3 years now. Does it really make a difference? 

Posts: 9,185
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Registered: ‎09-29-2008

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

Hello invisiblestripe,

The model number is necessary to provide accurate troubleshooting advice.  You should be able to find it on the camcorder itself.  In the interim, try resetting your camcorder to factory defaults and reformatting the memory card.  Remember, any information on the memory card will be lost when the reformatting is done, so be sure to back up any files that may be on it first.  Let us know your results.

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 4
Registered: ‎10-19-2010

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

I have a Insignia 5 MP HD Camcorder with a 3" Swivel LCD Monitor - NS-DCC5HB09

 

What is the "interrim"

Posts: 9,185
Topics: 426
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Registered: ‎09-29-2008

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

Hello again invisiblestripe,

Did you try the steps I recommended?  What were your results?

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 4
Registered: ‎10-19-2010

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

it didnt work. i reset the card, but didnt know how to set the factory defaults to the camera. can you explain in more detail?

Posts: 9,185
Topics: 426
Kudos: 648
Solutions: 405
Registered: ‎09-29-2008

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

Hello again invisiblestripe,

Welcome to Community@Insignia™!

To restore factory defaults, do the following: open the record menu, then select Setting, then Default Setting and select Yes. To be safe, remember to back up your photos and movies before the reset.  More information can be found in your owner's manual, page 27.

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎01-03-2011

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

Mine is doing the exact same thing. Saying I have a full memory card when there is nothing on it. It's a discontinued NS-DCC5HB09. What do I do?

Posts: 9,185
Topics: 426
Kudos: 648
Solutions: 405
Registered: ‎09-29-2008

Re: HELP!!! PROBLEM WITH INSIGNIA HD 720 VIDEO CAMERA!!!!

Hello Det442,

Welcome to Community@Insignia™!

Have you tried the following:

  • Restore your camcorder to factory default settings.
  • Erase the memory card while in the camcorder to ensure that it's formatted properly.

Please let us know your results.


Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!