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Visitor
Posts: 1
Registered: ‎12-26-2009

Discontinued Picture Key Chain

Does anyone know if I can still set up discontinued NS-DKEYBK09?  I received as a gift last year, and am trying to use it now, but no key chain software comes up to connect to my computer.  Am I just out of luck??
Visitor
Posts: 1
Registered: ‎12-26-2009

Re: Discontinued Picture Key Chain

I am in the same situation, and not very happy about it at all.
Visitor
Posts: 12
Registered: ‎11-03-2009

Re: Discontinued Picture Key Chain

You said no key chain software come up to connect. Have you looked in "my computer" to see if it is in there?
Visitor
Posts: 3
Registered: ‎12-27-2009

Re: Discontinued Picture Key Chain

I am having a similar issue with a new NS-DKEYRD10. It connects and installs the software under myWindows Vista machine just fine, but on Windows XP it does not. It shows up as a CD drive but is blank and windows sees it as a USB mass storage drive. I have tried uninstalling the driver, but that has not fixed it. Anyone that can help would be appreciated.
Posts: 9,122
Topics: 424
Kudos: 635
Solutions: 401
Registered: ‎09-29-2008

Re: Discontinued Picture Key Chain

Hello Carrie and all,

Welcome to Community@Insignia™!

Have you fully charged the battery?  This is recommended before use and especially if the key chain has lain idle since last year.  If not, please do so, then try to operate the key chain.  If you have difficulty after this step, please let us know.
 

 

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 9,122
Topics: 424
Kudos: 635
Solutions: 401
Registered: ‎09-29-2008

Re: Discontinued Picture Key Chain

Hello berdman1,

Welcome to Community@Insignia™!

I'm routing your concern to our technical team for research and response.  You should have a reply within a couple of business days.  I appreciate your patience.

Regards,
John
Insignia™ Support
John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 1,174
Registered: ‎04-07-2009

Re: Discontinued Picture Key Chain

Hello berdman1,

Welcome to Community@Inisgnia™!

This device will be plug and play on Windows computers. Once you plug it, in My Computer, you will find it as a mass storage device, you will find imageviewer file, just copy it to your desktop and run it from there.

 


Thank you,
Gonza
Insignia™ Support Team

Visitor
Posts: 3
Registered: ‎12-27-2009

Re: Discontinued Picture Key Chain

It shows up as a CD drive but there is nothing visible when I dobule click. I do not see it as a mass storage device in My Computer.

 

Thanks

 

Bremt

Visitor
Posts: 12
Registered: ‎11-03-2009

Re: Discontinued Picture Key Chain

Do you have any pictures on it yet?
Visitor
Posts: 3
Registered: ‎12-27-2009

Re: Discontinued Picture Key Chain

No. It is still in the state from when I took it out of the pacakging.