Considerably more details are needed for us to help. Please reply with your product model number, what format movie files you're working with, whether you have a Mac or PC, which software you're attempting to use for editing, etc. We'll be happy to offer assistance when we hear back from you. Remember, the more information you provide, the better we can help.
John|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!