01-05-2010 02:28 AM
01-07-2010 09:33 AM
Welcome to Community@Inisgnia™!
Try copying the Image Viewer 4 program (located on the keychain) to your desktop and run it from there, and plug the keychain. Also, put the pictures that you want on the key chain in your C:\My Documents\My Pictures folder and try loading from there.
If after that the error persists, take the device to the place of purchase so you can be assisted.
Insignia™ Support Team