Cameras & Digital Frames

[naenay797]

I can't seem to get the frame to read the SD card I put in. The frame recognizes that there is an SD card plugged in but when I try to play the pictures on it, it says "no file found". I have already exhcanged it thinking something was wrong with the frame and the new one is doing the same thing.

What am I doing wrong?

[RyanR-INSG]

Hello naenay797,

Welcome to Community@ Insignia™!

Can you provide the model number for the frame? It will start with NS-.

Do you have another SD card that you can try? It may also be a a file type issue, most of our frames required the images to be jpeg formatted. Knowing the model will better allow me to research. 

Regards,
Ryan
Insignia™ Support

[naenay797]

The model number is NS-DPF08WW-16

I have tried the SD card in the computer and the files are there and able to be looked at. All the files are JPEG format.

[naenay797]

Is there any update on this?

[RyanR-INSG]

Hello naenay797,

Welcome to Community@ Insignia™!

If the frame cannot read the card, that you have verified is working, I would recommend taking the frame into Best Buy, to the Geek Squad counter, for warranty evaluation. If you are within 15 days of purchase, you can simply return or exchange the unit with your receipt. 

Regards,
Ryan
Insignia™ Support