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New Member
Posts: 3
Registered: ‎12-15-2008

was misinformed by sales associate, what to do now?

I had narrowed down my choice to two camcrorders. a canon mini DVD and a canon miniDV. they were essentially the same except the recording format. I spoke with a sales associate and told them that my main form of use would be to record video and then upoload to computer to make blog posting videos.


I wanted to know which one did this the easiest since I am not the most computer literate consumer. I was told by more than one person that the mini DVD was the way to go. so I made my purchase all excited to get home and film my babiesand upload for grandmas to see.


the problem is you cant upload to the computer from the DVD camcorder or from a finalized DVD. SO I was sold the wrong thing! I am so upset. I feel like the sales associate did not listen o what it was that I really needed cause if he had he should have know that you cant upload from a DVD.


What do I do now? Do I return it pay the 15% fee (I would try to get out of that as this was a bad customer service issue) or is there some other way to do what I want to do while still keeping my camera?

Posts: 11,452
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Registered: ‎09-29-2008

Re: was misinformed by sales associate, what to do now?

Hi dawnna76,

I'm sorry about any misinformation you might have received from the sales associate that helped you with your purchase of your camcorder. It is possible to get videos recorded to a mini DVD onto a computer, but it is not as easy as it would be with videos recorded to miniDV cassette. You need to first make sure the disc is finalized, and then use a program such as Adobe Photoshop Elements to rip the video from the mini DVD to your computer. There are actually many programs that can rip DVD's to a computer, and to find one you could just do a search on the internet for DVD ripper program.

A camcorder that records it's videos to miniDV usually has a firewire output that can be connected directly to the computer and uploads the videos directly to you video editing program. You could go back to the store and exchange the camcorder you purchased, as long as you are still within the 14 day return or exchange period, for the camcorder that records to miniDV tape. Keep in mind that the store could charge you a 15% restocking fee if the camcorder you purchased is not defective. If you need any direct assistance from me just send me a message!

Thanks for posting,
Community Connector
Best Buy® Corporate
Allan|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-15-2008

Re: was misinformed by sales associate, what to do now?


I called the store the camera was purchased form and explained the situation. I was able to return the old camera without paying the restocking fee and recieved the miniDV camera instead. Even better yet the new camera was on sale the day I returned the old one so I even saved a few bucks more! with the use of the new camera, windows movie maker and a firewire cable it is a snap to upload,edit and post on my blog.

I am now a very happy customer!