Cameras & Camcorders

[Shivanny09]

Dear Customer service bestbuy agent,

The last Monday I bought a Camera & Lens Nikon Kit (D60 + Lens 55-200mm SKU:9999101700050012) in Laredo,Tx store but at that time did not check my ticket and my boxes, and time later at my home... great surprise !!! The lens model pickup(SKU:7249676) do not match with the sku or model showed for the week promotion. The price paid for the lens was the correct but the model don’t match with the promotion and I really need the other lens (SKU:8565368)
 
My questions are :

Why the salesman didn't deliver the correct product ?
What procedure applied to make the change?
Can I make the change at any store?

With the purchase of original kit also bought a support policy for 4 years. Once I do the change of lens, How do I update my support policy?

The process can be doing by any person? Or necessarily this change should be doing myself ?

[Allan-BBY Senior Social Media Specialist · Accepted solution]

Hi Shivanny09,

You are correct that you got the wrong lens for the package you purchased if you got the 55-200mm lens that is sku# 7249676. You should have gotten the 55-200mm lens that comes with optical vibration reduction (sku 8565368), which is in my opinion a much better lens. Other than the Vibration Reduction (VR) these two lenses are almost identical, and that might be why you received the wrong lens. Just bring the lens you got and your receipt into any Best Buy® store and they should be able to get you the correct lens. The store should also be able to update your Geek Squad Black Tie Protection plan to cover the correct products if necessary. I would do the exchange yourself. I am sending you a private message so check your inbox.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate

[Shivanny09]

Tks Allan for you help !!!  This weekend a friend is going to USA. He already has the lens, the purchase receipt and my ID to do the exchange for the correct lens and also to request a refund for the difference in the purchase price vs the price published in the weekly promotion. Do you think that is possible realize the process in this form ?....

in advance tks a lot !!!

Best !!!