11-28-2008 11:32 AM
Dear Customer service bestbuy agent,
The last Monday I bought a Camera & Lens Nikon Kit (D60 + Lens 55-200mm SKU:9999101700050012) in Laredo,Tx store but at that time did not check my ticket and my boxes, and time later at my home... great surprise !!! The lens model pickup(SKU:7249676) do not match with the sku or model showed for the week promotion. The price paid for the lens was the correct but the model don’t match with the promotion and I really need the other lens (SKU:8565368)
My questions are :
Why the salesman didn't deliver the correct product ?
What procedure applied to make the change?
Can I make the change at any store?
With the purchase of original kit also bought a support policy for 4 years. Once I do the change of lens, How do I update my support policy?
The process can be doing by any person? Or necessarily this change should be doing myself ?
Solved! Go to Solution.
11-28-2008 04:34 PM
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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11-28-2008 06:53 PM
Tks Allan for you help !!! This weekend a friend is going to USA. He already has the lens, the purchase receipt and my ID to do the exchange for the correct lens and also to request a refund for the difference in the purchase price vs the price published in the weekly promotion. Do you think that is possible realize the process in this form ?....
in advance tks a lot !!!
05-06-2010 02:54 PM
Moved to Best Buy and Geek Squad Policies under Customer Service.